# Soosh: everything WhatsApp, in one place > Soosh is a WhatsApp Business platform and Meta Business Partner, built in India: a shared team inbox, no-code chatbot with AI answers, broadcast campaigns and WhatsApp calling in the browser. It runs on Meta's WhatsApp Cloud API. Website: https://soosh.io Documentation: https://docs.soosh.io Docs index for LLMs: https://docs.soosh.io/llms.txt Sign in: https://app.soosh.io/login Contact: support@soosh.io Last updated: 2026-10-16 Pages: - Pricing: https://soosh.io/pricing/ - Shared team inbox: https://soosh.io/whatsapp-shared-inbox/ - WhatsApp chatbot: https://soosh.io/whatsapp-chatbot/ - Broadcast campaigns: https://soosh.io/whatsapp-broadcast/ - WhatsApp calling: https://soosh.io/whatsapp-calling/ - API and webhooks: https://soosh.io/whatsapp-api/ ## What Soosh is Soosh connects a business's WhatsApp number to a shared workspace. The whole team answers customers from one inbox, a bot replies automatically, and campaigns send approved messages to many customers at once. Customers use WhatsApp the way they already do. Soosh is used for sales, support and marketing on WhatsApp, by teams that need more than one person working on the same number. ## Features ### Shared team inbox The whole team answers from one WhatsApp number. Chats are assigned to one person so nobody answers twice. Agents add private notes and tags, use saved replies, see every reply live and keep the full chat history. AI helps agents with reply suggestions, rewriting a reply and translating a customer's message. ### WhatsApp chatbot The bot answers common questions on its own: - Keyword replies: answer automatically when a message contains certain words. - Automated replies, including business hours and an away message. - Bot flows: walk customers through a conversation step by step, built in a visual drag-and-drop flow builder with no code. - AI answers: the AI replies from a knowledge base you write about your business (for example delivery times, payment and returns). - Hand-off: when the bot can't help, or the customer asks for a person, the chat goes to your team. - WhatsApp forms: forms customers fill in without leaving WhatsApp, such as bookings or feedback. ### Broadcast campaigns Send one approved template to many customers at once, by tag (such as VIP) or by an uploaded list. Schedule campaigns, follow up automatically with people who didn't reply, pause or cancel, retry failed messages, and see who received, read and replied. ### Message templates Create WhatsApp templates with images, video, documents, buttons and variables, send them to Meta for review, track their approval, and fix rejected ones. Templates are what you send once the 24-hour window has closed. ### WhatsApp calling Customers call your WhatsApp number, and your team answers in the browser, with no phone hardware. Call menus (IVR) built in a visual editor ("press 1 for orders"), transfers between agents and teams, hold music, call recording, missed-call callbacks and voicemail, and automatic routing to the right team. Agents can also call customers who have allowed calls. ### Customer memory Each contact gets a short note beside the chat that stays up to date: where they stand, what they asked for, and how they feel when it matters. It is written by AI after each conversation, and agents can correct it. ### Shopify orders in chat Connect a Shopify store and see a customer's orders (placed, paid, shipped or cancelled) beside their chat. ### Control for growing teams - Teams and routing: chats and calls go to the right person automatically. - Roles and permissions: decide exactly who can see and do what. - Single sign-on: Google, Microsoft, GitHub, Facebook or any OIDC provider. Two-factor sign-in can be required for the workspace. - Audit logs: see who changed what, and when. - Multiple numbers: run several WhatsApp numbers from one workspace. - Option to hide customers' phone numbers from the team. ### API and webhooks A REST API under /v1, described by an OpenAPI 3.1 file (https://docs.soosh.io/openapi.yaml). It covers messages, contacts, templates, media, broadcasts, chats, webhooks, numbers and usage. Signed webhooks send your workspace's events to your own systems, with retries. Chat actions add buttons that open your CRM or other tools from the chat. ### Analytics A dashboard of your messaging, team performance by agent (how quickly chats are picked up and answered), and WhatsApp's own analytics for conversations, delivery, Meta's charges, templates and calls. ## How to get started 1. Connect your number: link your WhatsApp Business account through Meta's sign-up in a few clicks. 2. Bring your team: add your people, set up teams and roles, and share one inbox. 3. Reply and automate: answer chats and calls, send campaigns, and let bots handle the routine. Full walkthrough: https://docs.soosh.io/get-started/set-up-soosh/ ## Frequently asked questions **What is Soosh?** Soosh is a WhatsApp Business platform and Meta Business Partner. It connects your business's WhatsApp number to a shared workspace, so your whole team answers customers from one inbox, a chatbot replies automatically, campaigns send approved messages to many customers at once, and your team takes WhatsApp calls in the browser. **Is Soosh a Meta Business Partner?** Yes. Soosh is a Meta Business Partner, and it runs on Meta's official WhatsApp Cloud API. You connect your WhatsApp Business number through Meta's own sign-up. **What do I need to get started?** A WhatsApp Business account. Soosh runs on Meta's WhatsApp Cloud API, and you connect your number through Meta's own sign-up. **Can my whole team use one number?** Yes. Everyone works from the same shared inbox, and chats can be assigned to the right person. **Can I keep using the WhatsApp Business app on the same number?** Yes. You can bring a number that's on the WhatsApp Business app into Soosh, keep using the app, and import your chats. See https://docs.soosh.io/concepts/coexistence/ **How does the WhatsApp chatbot work?** The bot answers with keyword replies for common questions, bot flows you build in a visual editor, and AI answers drawn from a knowledge base you write about your business. When it can't help, or the customer asks for a person, it hands the chat to your team. **Can I message a customer after the 24-hour window?** Yes, with a message template approved by Meta. WhatsApp only allows free-form replies for 24 hours after the customer's last message. After that, you send an approved template. This rule is WhatsApp's, not Soosh's. **Can customers call us on WhatsApp?** Yes. Your team takes WhatsApp calls in the browser, with call menus, transfers and recording. **Can I connect more than one number?** Yes, you can run several WhatsApp numbers from one place. **Does it work with Shopify?** Yes. Connect your store, and orders show beside the customer's chat. **Does Soosh have an API and webhooks?** Yes. The REST API lets you send WhatsApp messages and manage contacts, templates, broadcasts and chats from your own code, and signed webhooks send your workspace's events to your systems. Reference: https://docs.soosh.io/reference/api/ **How much does Soosh cost?** Soosh plans are set up for each business, based on the team, the WhatsApp numbers and the features needed. Contact the sales team at support@soosh.io for a quote, or see https://soosh.io/pricing/. On top of the plan, Meta sets the charges for WhatsApp messages and bills your WhatsApp Business Account directly. AI features in Soosh are paid from a prepaid Soosh wallet, with a monthly limit you can set. Messages, campaigns and calls keep working whatever the wallet balance is. See https://docs.soosh.io/concepts/how-billing-works/ **Where can I find the documentation?** https://docs.soosh.io has guides, concepts and the API reference. Every page has a plain Markdown version, listed in https://docs.soosh.io/llms.txt **How do I get an account?** Talk to us and we'll set you up. Write to support@soosh.io. ## About Soosh is a Meta Business Partner, built in India. Meta and WhatsApp are trademarks of Meta Platforms, Inc.