Shared team inbox
Your whole team answers from one WhatsApp number. Assign chats, add notes and tags, and see every reply live.
Meta Business Partner
Everything WhatsApp,in one place
Soosh is a WhatsApp Business platform for sales, support and marketing: a shared team inbox, no-code bots with AI answers, bulk broadcasts and WhatsApp calling.
Shared team inbox
Contacts & tags
24-hour reply window
WhatsApp chatbot
Delivery receipts
Assign & resolve
Broadcast campaigns
Keyword replies
Media library
Visual flow builder
Team performance
Automated replies
Full chat history
Message templates
WhatsApp insights
Template approval
Call menus (IVR)
Roles & permissions
Webhooks & API
Call transfers
Multiple numbers
and more ↓
One inbox. Every conversation.
Sales, support and marketing on WhatsApp, without switching tools.
WhatsApp chatbot
Answer common questions on their own with keyword replies, automated replies and AI that answers from your own knowledge base.
Broadcast campaigns
Send offers, updates and reminders to many customers at once, and see what was delivered and read.
Visual flow builder
Design conversations step by step by dragging blocks. No code needed.
Message templates
Create WhatsApp templates, track their approval, and send them when the 24-hour window has closed.
Take WhatsApp calls in the browser
Customers can call your WhatsApp number, and your team answers from the browser. No phone hardware.
- Call menus (IVR) you build in a visual editor
- Transfer calls between agents and teams
- Hold music and call recording
- Calls go to the right team automatically
Know who you're talking to
Customer memory
Each contact gets a short note beside the chat that stays up to date: where they stand, what they asked for, and how they feel when it matters. Written by AI after each conversation.
Shopify orders in chat
Connect your store and see a customer's orders (placed, paid, shipped or cancelled) right beside their chat.
Control for growing teams
Teams & routing
Chats and calls go to the right person automatically.
Roles & permissions
Decide exactly who can see and do what.
Single sign-on
Sign in with Google, Microsoft, GitHub, Facebook or any OIDC provider.
Audit logs
See who changed what, and when.
Multiple numbers
Run several WhatsApp numbers from one place.
Webhooks & API
Send events to your own systems, and add buttons that open your CRM from the chat.
See what's working
A dashboard of your messaging, team performance by agent, and WhatsApp's own analytics for conversations, templates and calls.
Up and running in three steps
Connect your number
Link your WhatsApp Business account through Meta's sign-up in a few clicks.
Bring your team
Add your people, set up teams and roles, and share one inbox.
Reply and automate
Answer chats and calls, send campaigns, and let bots handle the routine.
FAQ
What is Soosh?
Soosh is a WhatsApp Business platform and Meta Business Partner. It connects your business's WhatsApp number to a shared workspace, so your whole team answers customers from one inbox, a chatbot replies automatically, campaigns send approved messages to many customers at once, and your team takes WhatsApp calls in the browser.
Is Soosh a Meta Business Partner?
Yes. Soosh is a Meta Business Partner, and it runs on Meta's official WhatsApp Cloud API. You connect your WhatsApp Business number through Meta's own sign-up.
What do I need to get started?
A WhatsApp Business account. Soosh runs on Meta's WhatsApp Cloud API, and you connect your number through Meta's own sign-up.
Can my whole team use one number?
Yes. Everyone works from the same shared inbox, and chats can be assigned to the right person.
Can I keep using the WhatsApp Business app on the same number?
Yes. You can bring a number that's on the WhatsApp Business app into Soosh, keep using the app, and import your chats. See how.
How does the WhatsApp chatbot work?
The bot answers with keyword replies for common questions, bot flows you build in a visual editor, and AI answers drawn from a knowledge base you write about your business. When it can't help, or the customer asks for a person, it hands the chat to your team.
Can I message a customer after the 24-hour window?
Yes, with a message template approved by Meta. WhatsApp only allows free-form replies for 24 hours after the customer's last message. After that, you send an approved template, which Soosh helps you create and track through approval. Learn about the 24-hour window.
Can customers call us on WhatsApp?
Yes. Your team takes WhatsApp calls in the browser, with call menus, transfers and recording.
Can I connect more than one number?
Yes, you can run several WhatsApp numbers from one place.
Does it work with Shopify?
Yes. Connect your store, and orders show beside the customer's chat.
Does Soosh have an API and webhooks?
Yes. The Soosh REST API lets you send WhatsApp messages, manage contacts, templates, broadcasts and chats from your own code, and signed webhooks send your workspace's events to your systems. The full reference, with an OpenAPI 3.1 file, is in the API docs.
How much does Soosh cost?
Soosh plans are set up for each business, so talk to our sales team for a quote. Meta sets the charges for WhatsApp messages and bills your WhatsApp Business Account directly. AI features in Soosh are paid from a prepaid Soosh wallet, with a monthly limit you can set.
Where can I find the Soosh documentation?
Guides, concepts and the API reference are at docs.soosh.io.
How do I get an account?
Talk to us and we'll set you up. Write to support@soosh.io.
Learn Soosh
Step-by-step guides and the full API reference at docs.soosh.io.
What is Soosh
The inbox, bot, campaigns and calls, and how a chat works.
Set up in four steps
Connect your number, invite a member, get a template approved and send a campaign.
Build your first bot
Answer common questions automatically and teach the AI about your business.
API reference
Send WhatsApp messages from your own code, with signed webhooks.
Bring WhatsApp into one place
Tell us about your team and we'll get you set up.
Talk to us Already have an account? Sign in