Send WhatsApp campaigns to all your customers at once

Soosh campaigns send one Meta-approved template to many customers at once, chosen by tag or from an uploaded list. You see the estimated cost before you send, and who received, read and replied after.

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Bulk WhatsApp messaging, done properly

Send to a tag

Send to every customer tagged VIP or Wholesale, and keep only those who chatted recently.

Send to an uploaded list

Use numbers from a spreadsheet or your phone's contacts, even if they aren't contacts in Soosh yet.

Personalised templates

Fill in each customer's name, order number or other details, with a fallback when one is missing.

Schedule

Pick a day and time for a campaign to go out on its own.

Automatic follow-ups

Send a second message 1 to 72 hours later to people who didn't reply, read it or tap a button.

Results

See how many people got, read and answered your campaign, and who. Retry failed messages once you've fixed them.

How it works

Get a template approved

Write the message, add images or buttons, and send it to Meta for review.

Choose who gets it

Pick a tag or upload a list, fill in variables, and check the estimated cost.

Send or schedule

Send now or at a set time, and add a follow-up if you like.

Read the results

See delivered, read and replied, and reply to answers in the inbox.

FAQ

Why do WhatsApp campaigns need templates?

WhatsApp only allows free-form messages for 24 hours after a customer last wrote. Most people you send a campaign to haven't written today, so campaigns always send a template Meta has approved.

How much does a WhatsApp broadcast cost?

Meta charges for each template message delivered. The price depends on the template's category (marketing costs the most) and the customer's country. Soosh shows an estimated cost before you send, and Meta bills your WhatsApp Business Account directly, not your Soosh wallet.

Do customers who opted out still get marketing messages?

No. When a template is a marketing one, customers who asked to stop marketing messages are left out for you, including from follow-ups.

Can I send to numbers that aren't saved as contacts?

Yes. Send a campaign to an uploaded list of numbers from a spreadsheet or your phone's contacts.

Guides

Step-by-step help at docs.soosh.io.

Bring WhatsApp into one place

Tell us about your team and we'll get you set up.

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