Take WhatsApp calls in the browser

With Soosh, customers call your WhatsApp Business number and your team answers in the browser, with no phone hardware. A call menu greets callers and sends them to the right team.

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A phone line for your WhatsApp number

Answer in the browser

An incoming call shows the customer's name and last message. Accept, mute, hold and hang up, with keyboard shortcuts.

Call menus (IVR)

Build “press 1 for orders” menus in a visual editor, with recorded audio or text-to-speech, and business-hours rules.

Transfers

Pass a call you're on to a teammate or a team.

Hold music and recording

Callers hear music on hold, and you can find a past call and play its recording.

Voicemail and missed calls

When nobody is free, callers can leave a voicemail, and your team calls back missed calls.

Outgoing calls

Call a customer on WhatsApp from their chat, once they've allowed calls.

How it works

Turn on calling

Allow calls on your connected number, and set how long callers ring before the Nobody available message.

Build a call menu

Greet callers and route each key to a team.

Answer

Set yourself to Available and pick up calls in the browser.

FAQ

What do I need for WhatsApp calling in Soosh?

A WhatsApp number connected to Soosh with calling turned on for it in Meta's WhatsApp Manager, and for each agent a computer with a microphone and Soosh open in the browser.

Do I need phone hardware or a SIM?

No. Your team answers WhatsApp calls in the browser.

Can callers press a key to reach the right team?

Yes. A call menu (IVR) greets callers and lets them press a key, like press 1 for orders, to reach the right team. It can also collect digits, check your business hours and call your own system.

What happens when nobody answers?

Callers ring for the time you set, from 15 to 600 seconds. Then they hear your Nobody available message and can leave a voicemail, and the call shows in Missed calls.

Guides

Step-by-step help at docs.soosh.io.

Bring WhatsApp into one place

Tell us about your team and we'll get you set up.

Talk to us