Keyword replies
Answer common questions automatically whenever a message contains certain words, like price, hours or delivery.
A WhatsApp chatbot that knows your business
Soosh's chatbot answers customers on WhatsApp on its own, with keyword replies, step-by-step bot flows and AI answers drawn from a knowledge base you write. When a customer needs a person, it hands the chat to your team.
Automate the routine, keep people for the rest
Visual bot flows
Drag steps onto a canvas to walk customers through checking an order or booking an appointment. No code.
AI answers
The AI replies from the knowledge base you write, like delivery times, payment and returns, when no flow or keyword reply does.
WhatsApp forms
Collect bookings or feedback in a form customers fill in without leaving WhatsApp.
Business hours
Tell customers who write outside your opening hours when you'll be back.
Handover to agents
Hand chats to a team when a customer asks for a person, at a flow step, or when the AI sees it's needed, with a summary for the agent.
How it works
Add keyword replies
Answer the questions you get most, automatically.
Teach the AI
Add facts about your business to the knowledge base, and turn on AI answers.
Build flows
Guide customers step by step with buttons, forms and transfers.
Turn on the bot
Switch it on, and choose which team gets chats it hands over.
FAQ
Do I need to code to build a WhatsApp chatbot in Soosh?
No. Keyword replies, bot flows and AI answers are all set up in the app. Flows are built by dragging steps onto a canvas and joining them.
Do I need my own AI account or API key?
No. AI answers use Soosh AI, so there's no AI account or key to set up. AI usage is paid from your prepaid Soosh wallet, and you can set a monthly limit.
In what order does the bot answer?
When a message arrives, bot flows and keyword replies answer first. When none of them does, the AI answers from your knowledge base, as long as AI answers are on.
Can the bot hand a chat to a person?
Yes. It can hand over when the customer asks for a person, at a Transfer step in a flow, or when the AI sees the customer needs your team. The chat waits in the queue, and agents see who handed it over and the AI's summary.
Guides
Step-by-step help at docs.soosh.io.
More of Soosh
Bring WhatsApp into one place
Tell us about your team and we'll get you set up.
Talk to us Already have an account? Sign in