Assign chats
Give a chat to one teammate so they own the reply. It shows under their Mine tab, and the bot steps back.
A shared WhatsApp inbox for your whole team
Soosh's shared team inbox lets everyone answer customers from one WhatsApp Business number. Each chat is assigned to one person, so nobody answers twice, and the full chat history stays in one place.
Everything your team needs to answer on WhatsApp
Private notes
Leave a note on a chat that your team sees and the customer never does.
Saved replies
Type a slash to send an answer your team saved, with the customer's name filled in.
Queue and handover
Chats the bot hands over wait in a queue. Agents click Take next to get the one that has waited longest.
AI help for agents
Let the AI draft a reply, rewrite the tone of yours, or translate a customer's message into your language.
24-hour window timer
Each chat shows the time left to reply freely. When it closes, send an approved template in a click.
Customer memory
An AI-written note beside each chat keeps track of where the customer stands and what they asked for.
Tags and search
Tag customers like VIP or Wholesale, filter chats by tag, and find anyone by name or number.
Privacy controls
Roles decide who sees what, and you can show only the last 4 digits of customers' numbers.
How it works
Connect your number
Link your WhatsApp Business account through Meta's sign-up. You can also bring a number you use in the WhatsApp Business app.
Invite your team
Add members by email, choose their roles, and group them into teams.
Reply together
Answer, assign, add notes and close chats from one inbox, in the browser.
FAQ
What is a WhatsApp shared inbox?
A shared inbox lets several people answer customers from one WhatsApp Business number. In Soosh, every chat with every customer is in one inbox your team shares, and each chat is assigned to one person so nobody answers twice.
Can I keep using the WhatsApp Business app on the same number?
Yes. You can bring a number that's on the WhatsApp Business app into Soosh, keep using the app, and import your chats.
Can agents see customers' phone numbers?
That's up to you. You can hide customers' phone numbers so everyone in your workspace sees only the last 4 digits, and roles decide what each person can see and do.
What happens when a customer hasn't written for 24 hours?
WhatsApp only allows free-form replies for 24 hours after the customer's last message. After that, Soosh shows Template needed and lets you send a template Meta has approved.
Guides
Step-by-step help at docs.soosh.io.
More of Soosh
Bring WhatsApp into one place
Tell us about your team and we'll get you set up.
Talk to us Already have an account? Sign in